1. Uptime Guarantee We guarantee 99.9% network uptime monthly. 2. What is Covered Network connectivity Server hardware Core infrastructure 3. What is NOT Covered Scheduled maintenance Customer-caused issues Third-party outages DDoS attacks 4. Service Credits UptimeCredit 99.0-99.9%10% 95.0-98.99%25% 90.0-94.99%50% Below 90%100% 5. Claiming Credits Submit a ticket within 7 days with dates/times of outage. 6. Support Response Times PriorityResponse Critical1 hour High4 hours Medium12 hours Low24 hours 7. Contact Support: support@ukwws.com | Phone: 01782 873547 | 24/7/365 Last updated: January 2026
